This article describes how to get help with your BidTheatre account

Written by Marcus Johansson
Updated over a week ago

To ensure that any issues or questions that you have get addressed as quickly as possible, we kindly ask you to go through the follow checklist before contacting support:

  • Search Help Center for articles related to your query

  • Common questions are available in Help Center category Campaigns, Section Troubleshooting

If submitting an issue, consider that:

  • If the issue has not urgent and critical business impact, please email to

  • Please do not email directly to our staff. Emailing the common support-address ensures that a maximum number of people see and can act on your ticket

  • If your issue is related to a specific campaign, please review our Campaign Troubleshooting section

  • If your issue related to a specific campaign, please provide: name of advertiser, name of campaign, campaign ID.

If submitting a bug report, please include the following details:

  • Web browser used, including any non standard security settings

  • Device used (Mac / PC / Phone / Tablet)

  • IP

  • If applicable - what site the problem manifested itself on

  • If possible - an instruction on how to reproduce the problem

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